Packages that are returned to us will be resent to customers at their expense unless the fault is on us. If the package is sent back due to our error, we will resend at no extra cost.

In order to maintain our high standards of quality, we regretfully cannot process returns or exchanges. We apologize for any inconvenience this may cause.

Please email us at support@asteriacandle.com with your name and order number (if applicable). Kindly allow us 24-48 hours for a response.

While we take utmost care in packaging your orders, once they are handed over to the postal/delivery service, we cannot be held responsible for any lost, damaged or stolen items. As a recourse, you can file a claim with USPS for priority mail shipments up to $50 at no extra charge by providing your tracking number.